Website and tutoring terms

Last updated: 4 August 2026

1. About these terms

These terms apply to use of the Selvara Education website, enquiries made through it and online tuition arranged after an enquiry. “Parent” includes a parent, guardian or another adult with authority to arrange tuition for the learner.

The website provides information and an enquiry route. It does not take payment or conclude a tutoring contract. Before a first paid booking is confirmed, the parent will receive written information identifying the service provider, a geographical address for formal notices, the agreed service, fee, payment terms and cancellation information. That information and these terms form the contract.

2. Enquiries and suitability

Sending an enquiry does not guarantee availability and does not require either party to proceed. Information supplied must be accurate. The parent should disclose any learning, access, safety or practical requirement reasonably relevant to delivering the lesson safely and effectively.

A request may be declined where the subject, level, timetable, technology or learner’s needs are not a suitable match, or where a safe and appropriate arrangement cannot be made.

3. Who may book

A booking involving a learner under 18 must be made by a parent. The parent is responsible for payment, scheduling, accurate contact information and the safeguarding and online lesson requirements in these terms.

4. Online tuition

Tuition is delivered online. A suitable lesson time, reliable connection and appropriate platform must be agreed. Cross-border availability may be declined where legal, practical, safeguarding or time-zone issues make the arrangement unsuitable.

5. Fees, booking and payment

The standard advertised fee is £25 for a one-hour one-to-one lesson in any available 11+ or GCSE subject. The applicable lesson fee, duration, payment method and due date are confirmed in writing before booking. Future, unbooked lesson fees may change on reasonable notice. A change does not affect a lesson already paid for or a fixed block already confirmed unless the parent agrees.

A lesson is booked only when the date, time, fee and applicable terms have been confirmed and any required payment has been received. Where payment is overdue, future lessons may be paused or cancelled after reasonable notice.

6. Statutory right to cancel a new contract

Where a tutoring contract is made at a distance, the parent will normally have 14 days from the day after the contract is made to cancel without giving a reason. To cancel, the parent must make a clear statement by email to hello@selvaraeducation.co.uk.

If the parent expressly asks for lessons to start during that period and then cancels, a proportionate amount may be due for tuition properly supplied up to cancellation. These provisions do not affect other statutory rights.

7. Cancelling or rearranging a lesson

• At least 24 hours’ notice before the scheduled start is required to cancel or request a rearrangement.
• With sufficient notice, a paid lesson will be rearranged or credited, subject to reasonable availability.
• With less than 24 hours’ notice, or where the learner does not attend, the full lesson fee may remain payable because the time was reserved.
• Genuine emergencies may be considered reasonably.
• If Selvara Education cancels, the lesson will be rearranged or the relevant fee refunded or credited in full.

8. Lateness and technical problems

A lesson will normally finish at the booked time if the learner is late. If the tutor is late, the missed time will be added where practical or an appropriate credit or refund provided.

The parent is responsible for suitable equipment, internet access, an age-appropriate account and a quiet learning space. Serious technical failure will be handled reasonably, taking account of its cause and how much teaching was completed.

9. Conduct and safeguarding

Learners, parents and the tutor must communicate respectfully. Harassment, discrimination, abuse, unsafe conduct, cheating or serious misuse of lesson technology may result in a lesson ending and future tuition being refused. Safeguarding concerns are handled under the safeguarding policy.

10. Lesson materials

Original resources supplied by Selvara Education remain protected by intellectual-property law. The learner may use them privately for their own education. They must not be sold, published, uploaded publicly, shared or used commercially without written permission.

11. Results and educational decisions

Tuition is intended to support understanding, preparation and confidence. No particular grade, examination result, school place or rate of progress is guaranteed. The parent remains responsible for applications, examination entries and deadlines.

12. Liability

Nothing in these terms excludes liability where it would be unlawful to do so. Subject to that, Selvara Education is responsible for foreseeable loss caused by a failure to use reasonable care and skill or a breach of contract. It is not responsible for indirect business loss or loss caused by inaccurate information, non-attendance or a third-party platform failure outside reasonable control.

13. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event they could not reasonably control. The affected party should notify the other as soon as practical. Lessons will be rearranged or refunded where appropriate if they cannot be provided.

14. Ending tuition, complaints and law

Either party may end an ongoing arrangement by giving reasonable written notice, subject to fees for lessons already delivered or cancelled late. Tuition may be ended immediately for serious non-payment, abusive conduct or a safeguarding reason.

Questions or complaints should be sent to hello@selvaraeducation.co.uk. These terms are governed by the law of England and Wales, while a consumer living elsewhere retains any mandatory rights available in their home jurisdiction.

15. Model cancellation wording